Returns

RETURNS
All return items must be received by the Hale House Returns Department within 14 days from the date purchased with receipt. All items must be returned to us in their original condition with all original tags still attached. Unworn & unwashed. Smoke, deodorant and perfume free. 

The following items are FINAL SALE:
• Jewelry
• Sunnies/Eyewear
• Intimates (see items listed under “Intimates” tab on site)
• Home + Gift items
• Sale Items
• Discounted Merchandise including flash sales, holiday sales, celebration sales, or any other type of discount. These items will not be accepted if returned.

Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.

◦ All return items must be received by the Hale House Returns Department within 14 days from the date purchased with receipt.
◦ Merchandise purchased at holiday market shows are FINAL SALE. No exceptions.
◦ Store Credit must be completely used within the 12-month period it was issued. Example: Credit issued January 1, 2016 may be used no later than January 1, 2017 or it will be voided. 
◦ WE DO NOT CANCEL ORDERS 

Damaged/Defective Items:
Our team checks all items for any damages or defective areas before shipping them out to you, but we know we are human and sometimes make mistakes. So, if you happen to receive an item that is damaged or defective, this is for you!
◦ Damages must be reported to us prior to wearing the garment. Tags must still be attached.
◦ All reports must be made within 3 days of receiving your garment or it will not be accepted.
◦ Please contact us immediately at bekah@shophalehouse.com and provide us with a picture of the damaged/defective area. Please include you first and last name and order number.

Exchanges:
• Due to limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, you can either:
• Reorder the item in the size you need and then send the original item back to us (postmarked within 14 days) for a refund.
• Send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the size/color you would like. 

If you have any questions about our return policy feel free to call us at the store 817.349.0535 or email us at bekah@shophalehouse.com.  

Ship all returns to:
Hale House
ATTN: Returns Dept. 
4900 Camp Bowie Blvd.
Fort Worth, TX 76107

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